Book Review & Notes: Lean UX by Jeff Gothelf & Josh Seiden
In the novel Utopia Avenue, a character says,
“The word ‘faster’ is becoming a synonym for ‘better’. As if the goal of human evolution is to be a sentient…
Book Review for Interviewing Users by Steve Portigal
A short review of Steve Portigal’s book Interviewing Users, and my experience with creating “One pagers” for interviews, which I learned about from Steve’s book.
What do design processes have in common – Problem space, solution space, and design processes
There are many research frameworks and design processes, and new ones come up everyday. This post traces a common thread of problem and solution space across various design processes (and…
Book Review & Notes on Conversational Design by Erika Hall
The review and notes on Erika Hall’s Conversational Design.
Have you ever thought of starting your design with words, specifically by writing a conversation script, instead of drawings? This is what…
How curiosity can help deal with confirmation bias and disagreements
What can we as user researchers and designers learn from meditation?
I reflect on the words of Andy Puddicombe, a meditation coach and the co-founder of Headspace. He says, ”…
Why kindness is necessary in difficult times
This week is I want to pause and reflect on kindness in difficult times.
SUX vs. UX: What part(s) of the user experience are you designing for?
Reflecting on the beautifully articulated thought by Billy Gregory, “When UX doesn’t consider ALL users, shouldn’t it be known as “SOME User Experience” or… SUX?”
Read on to see the…
How to use your user research questions and research frameworks to choose your research approach and methods?
My thoughts on Meena Kothandaraman’s words, “Don’t be led by the method, be led by your questions.”
This one is a foundational post on user research as it ties together (research)…
Why do we get worked up in arguments and what can we do about it?
A look at why disagreements make us feel so threatened and three techniques to listen better during disagreements.
How to minimize availability bias during user studies or interviews?
What is availability bias and how do we minimize it during user research?
How do you move from data or findings towards insights?
“We are drowning in data but thirsty for insights.”
So how do we facilitate the process of getting insight – a deep understanding into the nature of something?
Read on…
What could edge cases mean for user research and design?
A reflection on Gregg Bernstein’s advice to “not dismiss edge cases”
Why we must build relationships to create impact with user research
How relationships are essential for impactful user research. Read on for a short article reflecting on words by Erika Hall.
How to Fail at Building an In-House User Research Practice
My notes from the talk How to Fail at Building an In-House UXR Practice by Stephanie Pratt at the UXinsight festival in April 2021.
Systems, goals, failure & user research
What can we learn from a cartoonist on failure and learning?
Success, mastery, perfection & user research
What can relatives of failure teach us about success, mastery, and perfection?
Two techniques to listen better
Learn a strategy to recognize if you are listening well and to listen better.
A test for how well do you listen and why you might listen poorly
Develop an awareness of how well you listen, why you listen poorly.
Questions, creativity, & sharing user research insights
How you can use questions to guide your creative thinking for sharing user research results
Love letters, user research, and creativity
What links creativity, love letters, and user research? To know more, read on…
Creativity and the many happily-ever-afters of user research
How creativity enables joyful ways of thinking and makes our world bigger than the keyhole we might be looking through.