A short review of Steve Portigal’s book Interviewing Users, and my experience with creating "One pagers" for interviews, which I learned about from Steve's book.
There are many research frameworks and design processes, and new ones come up everyday. This post traces a common thread of problem and solution space across various design processes (and research frameworks).
The review and notes on Erika Hall's Conversational Design. Have you ever thought of starting your design with words, specifically by writing a conversation script, instead of drawings? This is what Erika Hall recommends in her book Conversational Design - to design the content before designing the container, so it doesn't need to be squished into the container.
What can we as user researchers and designers learn from meditation? I reflect on the words of Andy Puddicombe, a meditation coach and the co-founder of Headspace. He says, " ...observe your mind and life with curiosity, rather than preconceived notions, or certainties." Read on to discover how curiosity can help minimize confirmation bias and listen better during disagreements.
Reflecting on the beautifully articulated thought by Billy Gregory, "When UX doesn’t consider ALL users, shouldn’t it be known as “SOME User Experience” or… SUX?" Read on to see the links between diverse contexts like smell training, people working with animals, and cooking.
How to use your user research questions and research frameworks to choose your research approach and methods?
My thoughts on Meena Kothandaraman's words, "Don't be led by the method, be led by your questions." This one is a foundational post on user research as it ties together (research) questions, research frameworks, user research methods, and examples. I used the Ncredible framework by twig+fish research practice to bring together all these. Many thanks to Meena for patiently walking me through her thoughts and their framework.
A look at why disagreements make us feel so threatened and three techniques to listen better during disagreements.
What is availability bias and how do we minimize it during user research?
"We are drowning in data but thirsty for insights." So how do we facilitate the process of getting insight - a deep understanding into the nature of something? Read on for my thoughts on this popular phrase of our times.
A reflection on Gregg Bernstein's advice to "not dismiss edge cases"